What we collect
We may collect the following information:
If You Make A Purchase from Our Website
- contact information including phone number and email address
- Information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
If you place an order on our website, you will be asked to provide your email address, name, shipping address, billing address, telephone & payment details. We will use your name and email address to send you an order confirmation email and a shipping confirmation email. We will also use your payment details to process payment for your order and your shipping address and other contact details to ship your order to you. Such processing of your Personal Data is necessary to process your order; the legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you order-related communications or to fulfil your order. If We Send You Service Updates
We use your Personal Data to send you important service announcements and updates regarding our Website. When you make a purchase from our website, we may send further to the initial order and shipping confirmation emails, communication regarding shipping delay, processing problems and out of stock items through email. Such service announcements and updates contain important information relevant to your use of our Website. The processing of your Personal Data for such purposes is necessary for the performance of our services. The legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you service-related communication. If You Contact Our Customer Service
If you contact our customer service, we will communicate with you in response to your inquiries, to provide the services you request. We will communicate with you by email or telephone, in accordance with your preferences. Such processing of your Personal Data is necessary for the performance of our services; the legal basis for such processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with such Personal Data and that without such Personal Data we will not be able to send you customer service-related communications. If You Subscribe to Newsletters and Other Marketing Communications.
During an order purchase, or subscribing elsewhere on our Website, you have the option to consent to receiving newsletters and other information on our products and services. If you “opt-in” we will send you promotional newsletters and inform you about offers, events and surveys via e-mail and through social media platforms. The legal basis for such processing of your data is your consent (Art. 6(1)(a) GDPR) or – if you are an existing customer – our legitimate interest (Art. 6(1)(f) GDPR) in providing you with relevant marketing information. Please note that you are not legally required to provide us with your Personal Data. However, without your Personal Data we will not be able to send you our newsletters and other information as described above. You have the option to opt-out of these types of communication at any time by following the respective instructions in such communication. All payments are processed by PayPal & Sage Pay. We do not store credit card details, nor do we share customer details with any 3rd parties
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may also use your information to contact you for marketing purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Our Accounting Obligations
Rec.30; Art.7(1)(c), Compliance with legal obligations; – since businesses are obligated to produce taxation reporting and keep financial records for a period of time. We are well within rights to keep a directory of past customers, contact details and contact history.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link
. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: · If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 278, Abbeydale Road, Wembley, Middlesex, HA01 TW. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You have the right to ask us not to process your personal data for marketing & business purposes. You can also exercise the right at any time by contacting us at email@example.com in accordance with GDPR rules. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
Changes to use of website policy
Any changes we may make to our use of website policy in the future will be posted on this page.